AllSwang

tech thoughts

ticketmaster is the worst

I just tried to buy Pearl Jam tickets from ticketmaster. It was one of the worst online experiences I’ve had in a long time.

Tickets for the Seattle show went on sale at 10:00 am. I was ready at my laptop at 9:59. After refreshing a few times, the screen changed to show me buying options and I thought I was in. After selecting the quantity of tickets and using the default type and price options, I clicked search.

Search Options

I then saw the most unreadable captcha ever.

Worst Captcha Ever?

What?

I refreshed again and again but continued to see the same illegible images.

Any idea?

Any idea?

No idea here either.

Me neither.

Finally I ended up with something I could guess correctly.

I think I got it.

I think I got it.

And that should have been it..but no. I was shown this error.

What does that even mean?

 

I have no idea what that error is trying to tell me or what I am supposed to do now. What does High Demand mean? Is it sold out? I had picked the only option for Ticket Type and I was searching all Prices and Sections. So I tried searching again with same settings. Same results over and over again. Maybe they only had singles left? I tried changing the quantity to one and searched again. Same error again and again.

If they have no single tickets at any price or section, doesn’t that mean it is sold out? I never saw any communication that said, “that’s it, you can stop trying”. I basically just gave up because I didn’t know what to do next. An hour later I tried again; still the same non-results.

It’s not like ticketmaster is new at this. They’ve been trying to sell tickets online for years. They should have figured it out by now. If Apple can sell millions of iPhones in a day or thousands of WWDC tickets in a minute, ticketmaster, a company thats sole purpose is to sells tickets should be able to get this right.

Anyone got an extra ticket to Pearl Jam in Seattle?

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